Customer Service Representative

As a customer service representative, you will be responsible for providing excellent customer service to both internal and external customers. You will also be responsible for resolving customer complaints, answering product-related questions, and processing orders.

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for wine and a proven track record of success in customer service. In this role, you will be responsible for providing excellent customer service to our customers, resolving their issues in a timely and efficient manner, and ensuring that they have a positive experience with our company.

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate issues to management as needed
• Provide excellent customer service and support
• Stay up-to-date on company policies and procedures
• Work with other departments to resolve customer issues

Requirements:

• High school diploma or equivalent
• 1+ years of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Passion for wine

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